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Frequently Asked Questions



General Questions


Question: How could I know you have mailed out my item?

Answer: After mailing out your item, we will send you a confirmation email with the mailed out date and tracking number for your information. If your email address does not work, please let us know beforehand such that we can inform you at the right time.

Question: All your items will be mailed with Registered Mail?

Answer: Yes, we shipped all the items with Registered Air Parcel for the benefits of our customers as the mailed items are valuable and we would like our customers to be able to receive them securely and are able to trace the item with respective tracking number. No extra cost will be charged for the Registered Mail.

Question: I have an important event next week. Can I receive my item faster?

Answer: Yes, there is an alternative to normal Registered Air Parcel which is Speedpost provided by Hong Kong Post. The shipment lead time will be reduced by about half but the cost is much more expensive. If you wish to mail with Speedpost, please email us your location and expected receiving date and we will reply you with the mailing cost and approximate lead time.

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Questions About Payments


Question: Will you accept Money Order?

Answer: No. We don't accept Money Order.

Question: Will you accept cash?

Answer: Yes, we accept cash. The cash should be mailed with registered mail to the address of CM Style Fashion.

Question: I have paid with Paypal for an item. When will you mail it out?

Answer: Normally, we will mailed out the paid item within 1~2 working days. However, under certain circumstances, we will postpone the mail out process :

1. The payment is made during public holidays in Hong Kong for which we are unable to process your shipment.

2. More details needed to be clarified before mailing out of items.

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Questions About Sizes


You may take a look at our fitting guide for detailed explanations.

Question: How can I find out whether the measurements stated in your product description fits me?

Answer: Our clothes measurements are based on lying flat measurements ie. the measurements are taken by putting the clothes lying flat on desk which may varies a bit with the actual dressing size. To be more accurate on whether the clothes will suits you, you make pick the clothes best fits you from your wardrobe and take the measurements by lying it flat on your worktop. Compare the sizes you have taken with the measurements stated in the production description. Then you will have a better idea whether the clothes fits you.

Question: Why there is a range for some of the measurements?

Answer: For some of the clothes, the material is rather stretchy. For such clothes we will take the measurements with a range from without being stretched to almost fully stretched.

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Questions About Delivery


Question : It has been a long time that I have not received my purchased item?

Answer : After mailing out your items, we will provide you the tracking number of the parcel. You may check the status of the parcel from the website of Hong Kong Post :

http://www.hongkongpost.com

For US users, you may check the status from the website of USPS :

http://www.usps.com

The normal causes of not able to receive items are as follows :

1. If there is nobody to receive the parcel at the mailed address, a notice will be left by post office informing the recipient to collect the parcel from the post office. Such notice may be ignored. You can call your local post office and quote the tracking number to check the status and arrange recollection.

2. The parcel may be received by other people within the family but the real buyer is not notified. Please ask your family whether they have received the parcel for you.

3. During holidays such as Christmas, the postal traffic is extremely heavy. There may be some delays in receiving the parcel.

If you still can't locate the parcel after checking the above, you may email us at sales@cmstyle.com.hk for further assistance and we are pleased to serve for your needs.

CM Style Fashion

CM Style Fashion New Releases

              Our Customer Says ...
     * Lovely shirt, fit exactly per listing measurements. Thank you!                                       -Fairburn, GA, USA
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     * Awesome bolero~beautiful~looks better in person!! Thanks :)                                        -Poland, OH, USA
     * Very Happy With Purchase!!!!                                                                                     -Valencia, CA, USA