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Question: How could I know you have mailed out my item?
Answer: After mailing out your item, we will send you a confirmation email with the mailed out date and tracking number for your information. If your email address does not work, please let us know beforehand such that we can inform you at the right time.
Question: All your items will be mailed with Registered Mail?
Answer: Yes, we shipped all the items with Registered Air Parcel for the benefits of our customers as the mailed items are valuable and we would like our customers to be able to receive them securely and are able to trace the item with respective tracking number. No extra cost will be charged for the Registered Mail.
Question: I have an important event next week. Can I receive my item faster?
Answer: Yes, there is an alternative to normal Registered Air Parcel which is Speedpost provided by Hong Kong Post. The shipment lead time will be reduced by about half but the cost is much more expensive. If you wish to mail with Speedpost, please email us your location and expected receiving date and we will reply you with the mailing cost and approximate lead time.
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Question: Will you accept Money Order?
Answer: We accept International Money Order. However, please bear in mind that there will be a mailing delay on the item as we need to wait about 10 days to receive your Money Order. Please also mark clearly inside the envelope your purchased item number and personal details such that we know what the payment is for.
Question: Will you accept cash?
Answer: No, we do not accept cash even it is mailed with registered mail as the process for mailing cash is rather unreliable and the buyer bears all the risk for losing the money. We are responsible for our customer and not willing to risk our customers in any process to lose money.
Question: I have paid with Paypal for an item. When will you mail it out?
Answer: Normally, we will mailed out the paid item within 1~2 working days. However, under certain circumstances, we will postpone the mail out process :
1. The payment is made during public holidays in Hong Kong for which we are unable to process your shipment.
2. More details needed to be clarified before mailing out of items.
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You may take a look at our fitting guide for detailed explanations.
Question: How can I find out whether the measurements stated in your product description fits me?
Answer: Our clothes measurements are based on lying flat measurements ie. the measurements are taken by putting the clothes lying flat on desk which may varies a bit with the actual dressing size. To be more accurate on whether the clothes will suits you, you make pick the clothes best fits you from your wardrobe and take the measurements by lying it flat on your worktop. Compare the sizes you have taken with the measurements stated in the production description. Then you will have a better idea whether the clothes fits you.
Question: Why there is a range for some of the measurements?
Answer: For some of the clothes, the material is rather stretchy. For such clothes we will take the measurements with a range from without being stretched to almost fully stretched.
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Question : It has been a long time that I have not received my purchased item?
Answer : After mailing out your items, we will provide you the tracking number of the parcel. You may check the status of the parcel from the website of Hong Kong Post :
http://www.hongkongpost.com
For US users, you may check the status from the website of USPS :
http://www.usps.com
The normal causes of not able to receive items are as follows :
1. If there is nobody to receive the parcel at the mailed address, a notice will be left by post office informing the recipient to collect the parcel from the post office. Such notice may be ignored. You can call your local post office and quote the tracking number to check the status and arrange recollection.
2. The parcel may be received by other people within the family but the real buyer is not notified. Please ask your family whether they have received the parcel for you.
3. During holidays such as Christmas, the postal traffic is extremely heavy. There may be some delays in receiving the parcel.
If you still can't locate the parcel after checking the above, you may email us at sales@cmstyle.com.hk for further assistance and we are pleased to serve for your needs.
Frequently Asked Questions
General Questions
Question: How could I know you have mailed out my item?
Answer: After mailing out your item, we will send you a confirmation email with the mailed out date and tracking number for your information. If your email address does not work, please let us know beforehand such that we can inform you at the right time.
Question: All your items will be mailed with Registered Mail?
Answer: Yes, we shipped all the items with Registered Air Parcel for the benefits of our customers as the mailed items are valuable and we would like our customers to be able to receive them securely and are able to trace the item with respective tracking number. No extra cost will be charged for the Registered Mail.
Question: I have an important event next week. Can I receive my item faster?
Answer: Yes, there is an alternative to normal Registered Air Parcel which is Speedpost provided by Hong Kong Post. The shipment lead time will be reduced by about half but the cost is much more expensive. If you wish to mail with Speedpost, please email us your location and expected receiving date and we will reply you with the mailing cost and approximate lead time.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Questions About Payments
Question: Will you accept Money Order?
Answer: We accept International Money Order. However, please bear in mind that there will be a mailing delay on the item as we need to wait about 10 days to receive your Money Order. Please also mark clearly inside the envelope your purchased item number and personal details such that we know what the payment is for.
Question: Will you accept cash?
Answer: No, we do not accept cash even it is mailed with registered mail as the process for mailing cash is rather unreliable and the buyer bears all the risk for losing the money. We are responsible for our customer and not willing to risk our customers in any process to lose money.
Question: I have paid with Paypal for an item. When will you mail it out?
Answer: Normally, we will mailed out the paid item within 1~2 working days. However, under certain circumstances, we will postpone the mail out process :
1. The payment is made during public holidays in Hong Kong for which we are unable to process your shipment.
2. More details needed to be clarified before mailing out of items.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Questions About Sizes
You may take a look at our fitting guide for detailed explanations.
Question: How can I find out whether the measurements stated in your product description fits me?
Answer: Our clothes measurements are based on lying flat measurements ie. the measurements are taken by putting the clothes lying flat on desk which may varies a bit with the actual dressing size. To be more accurate on whether the clothes will suits you, you make pick the clothes best fits you from your wardrobe and take the measurements by lying it flat on your worktop. Compare the sizes you have taken with the measurements stated in the production description. Then you will have a better idea whether the clothes fits you.
Question: Why there is a range for some of the measurements?
Answer: For some of the clothes, the material is rather stretchy. For such clothes we will take the measurements with a range from without being stretched to almost fully stretched.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Questions About Delivery
Question : It has been a long time that I have not received my purchased item?
Answer : After mailing out your items, we will provide you the tracking number of the parcel. You may check the status of the parcel from the website of Hong Kong Post :
http://www.hongkongpost.com
For US users, you may check the status from the website of USPS :
http://www.usps.com
The normal causes of not able to receive items are as follows :
1. If there is nobody to receive the parcel at the mailed address, a notice will be left by post office informing the recipient to collect the parcel from the post office. Such notice may be ignored. You can call your local post office and quote the tracking number to check the status and arrange recollection.
2. The parcel may be received by other people within the family but the real buyer is not notified. Please ask your family whether they have received the parcel for you.
3. During holidays such as Christmas, the postal traffic is extremely heavy. There may be some delays in receiving the parcel.
If you still can't locate the parcel after checking the above, you may email us at sales@cmstyle.com.hk for further assistance and we are pleased to serve for your needs.
